While competition from European and Asian brands is fierce, the Cadillac warranty has a number of features that push the brand above its notable rivals. In our rating of 35 new car warranties from 2018, we placed Cadillac’s warranty in the top third, putting it ahead of Audi, BMW and Mercedes-Benz but behind Genesis, Jaguar, Infiniti and Lincoln.
We take a closer look at the Cadillac New Vehicle Warranty for 2020-2021 vehicles and also show options for comprehensive Cadillac warranty coverage, both brand and aftermarket.
Cadillac warranty on new vehicles
Like many luxury car brands, the Cadillac warranty provides bumper-to-bumper coverage for 4 years/50,000 miles, whichever comes first. The Cadillac warranty exceeds Audi, BMW and Mercedes-Benz in powertrain coverage, however at 6 years/70,000 miles. For those brands, powertrain coverage ends at 4 years/50,000 miles.
The Cadillac factory warranty covers the entire vehicle except routine maintenance. If you sell your Cadillac while it is still under warranty, the remaining coverage will automatically transfer to the new owner for free. That may seem like a small thing, but some brands charge $50 to make the transfer.
Benefits offered as part of the Cadillac warranty include:
Cadillac roadside assistance lasts the same period of time as powertrain coverage: 6 years/70,000 miles. The current program offers:
- Towing to the nearest Cadillac dealer (from a legal road)
- Change flat tire (with vehicle spare)
- Battery starting aid
- Vehicle unlocking service (cost for a new key and labor to make it not included)
- Travel interruption assistance
- Trip Routing
- Emergency fuel delivery (fuel costs extra)
If you need warranty service on a Cadillac, all used parts have their own warranty. Replacement brakes, rotors, alternators and starters are covered for 2 years/unlimited mileage. A longer list of genuine AC/Delco replacement parts comes with a limited lifetime warranty:
- Chassis parts
- Electronic fuel pumps
- Spark plug wire sets
- Shock absorbers/struts
- Wheel bearings/hub bearings
That “lifetime” coverage is for the parts only. Labor to replace them is covered for 24 months. Labor costs to replace some of the listed parts can be high. Note that if a dealer installs the cheaper AC/Delco Advantage parts, the warranty coverage is 12 months/12,000 miles. It pays to ask which parts are used.
You may be too young to remember a time when cars could develop rust problems within a few years, especially in areas where salt was used on the roads in the winter. Dealers made a fortune selling under and anti-corrosion products.
Fortunately, automakers today use very sophisticated and thorough corrosion protection measures in production, and corrosion warranties reflect that progress. Cadillac’s corrosion warranty consists of two parts that cover defects in materials and workmanship:
- All body and sheet metal components carry a 4 year/50,000 mile anti-corrosion warranty.
- Any sheet metal that rusts through and creates a real hole in the sheet metal is covered for up to 6 years/unlimited mileage.
Cadillac says that aftermarket anti-corrosion products are not required under this warranty coverage, and that their use “can create an environment that reduces the corrosion resistance built into your vehicle.” And should the use of aftermarket products lead to rust damage, the Cadillac warranty does not cover this. In short: pass on the rust protection.
Cadillac has cut free routine service
In 2011, Cadillac introduced “Cadillac Shield,” labeling it as “the most comprehensive set of benefits for owners of any luxury car brand in the world.” This package included the Premium Care Maintenance program for 4 years/50,000 miles. Cadillac warranty coverage was reduced to 3 years/36,000 miles in 2017 and then to 1 year/12,000 miles in 2019.
That basically means your vehicle’s first oil change, plus a tire rotation and a multi-point vehicle inspection. Under the old program, Cadillac offered less warranty on the powertrain, namely 4 years / 50,000 miles. So while you lose the most free maintenance, you gain 2 years/20,000 miles of powertrain coverage at a critical stage in the vehicle’s life. That’s probably a better deal for most customers.
The Cadillac warranty offers prepaid maintenance plans for oil changes, tire changes, and topping up fluids. The terms range from 24 months/30,000 miles to 180 months/150,000 miles. We think your money would be better spent on an extended warranty, for reasons we’ll show.
Should You Consider a Cadillac Extended Warranty?
Cadillac once called itself “The Standard of the World.” Unfortunately, Cadillac’s reliability tells a different story these days. Looking at the 2019 JD Power Vehicle Dependability Study, which surveyed owners of three-year-old vehicles, Cadillac was in the bottom 10 of 31 brands.
Consumer Reports puts Cadillac last of 30 brands tested it for reliability. The survey covered Cadillac model years 2000-2019, plus some models for 2020-2021.
So, should you get an extended car warranty? Our recommendation is yes, it seems like a good idea for a Cadillac and gives peace of mind.
Cadillac offers a choice of the Cadillac Extended Limited Warranty or the Cadillac Platinum Protection Plan. These are two very different programs, with different benefits and costs, so it’s worth understanding them before going to the dealer to buy a new car.
For more information on extended warranty coverage options, costs and reviews, check out our review at: Cadillac’s Extended Warranty.
Is a third-party extended warranty a better value?
Cadillac’s choice to purchase an extended warranty at some point afterwards when you purchase your vehicle or a Platinum Protection Plan service contract seems appealing. However, it’s also worth exploring third-party warranty options.
While the aftermarket doesn’t offer a true extension of Cadillac’s factory warranty, it does offer a host of plans that are competitive with Cadillac’s Platinum Protection Plans. Using Cadillac’s online pricing tool, it’s easy to get a price that you can then compare to an aftermarket subscription.
When looking for extended warranties, it’s best to call around and get quotes tailored to your specific vehicle. That way you can compare the prices of each company and get an idea of the customer service. Request a free quote from our top three providers below:
Cadillac even lets you download a sample contract, which you can compare to a sample contract from one of our recommended providers. One benefit of the aftermarket plans is that you can buy a powertrain-only option, which can cost less than Cadillac’s service contracts. Also, our top picks among aftermarket extended car warranty companies can offer more comprehensive coverage plans, as well as higher mileage limits.
Final Thoughts on Cadillac’s Warranty
With approximately 920 dealerships in the US, Cadillac offers more service points than other luxury car brands. However, an aftermarket warranty gives access to more than 30,000 repair shops, including independent stores, franchises and national chains.
You’ll also find that the best aftermarket warranties easily match Cadillac’s additional benefits, such as roadside assistance, towing, rental car reimbursement, and trip interruption coverage. The latter will reimburse your lodging and meal costs if you are more than 100 miles from home while waiting for a covered repair.
Contact one of our top warranty providers and start comparing before buying a Cadillac.
In an effort to provide consumers with accurate and unbiased information, our expert review team collects data from dozens of extended car warranty companies to formulate rankings of the best suppliers. Companies are given a score in each of the following categories, as well as an overall weighted score of 5.0 stars.
- Industry status: Warrantors with a history of strong business practices and expert approvals receive the highest scores in this category.
- Coverage: This rating is based on types of extended warranty plans available, terms of coverage, and additional benefits such as roadside assistance.
- Cost: Our research team reviews sample quotes for various plans and vehicles. Companies with lower prices per coverage year get the best scores.
- Transparency: This score takes into account contract transparency and the availability of a money-back guarantee.
- Customer service: We search customer reviews and conduct our own shopper analysis to get an idea of the responsiveness and helpfulness of each warranty company.